01
The history belongs with the issue.
A case keeps the request and its handling together. The owner, status and deadline help identify the next action.
- Manage a request as a case
- Assign an owner
- View status and history together
All products Organisation
EUDeskPart of EU Suite
Every request gets a next step.
EU Desk organises requests by status, responsibility and deadline. The development views in the catalogue describe the process and how the team handles requests.
Capture, handle and resolve requests in a traceable way.
For the work that matters
Fewer detours.
More context.
The older Desk catalogue views show an earlier stage of development. Current product screenshots are labelled separately. The views do not constitute a contractual service commitment.
02
A reply with the right context.
The catalogue case view shows a knowledge article during case handling. Existing knowledge can therefore inform the reply without losing sight of the specific case.
- View a knowledge article in the case
- Check information before replying
- Keep case-related follow-up questions in the history
03
Individual cases come together to give you an overview.
Reports bring together handling time, meeting deadlines and satisfaction. The development view shows this perspective on the work, not a guaranteed level of service.
- Analyse handling times
- View deadline compliance in context
- Discuss progress as a team
From first step to result
Guide a request through to completion.
- 01
Record
Record the issue and required information as a case.
- 02
Processing
Clarify ownership, check the relevant information and record the next step.
- 03
Close
Document the outcome and close the case with a clear status.
A smooth move starts with clarity
Your work comes with you.
Step by step.
An automatic migration from Zendesk, Jira Service Management or Freshdesk is in preparation. For service cases, the history matters as well as the text.
Provider migration · In preparation
- Zendesk
- Jira Service Management
- Freshdesk
- 01
Identify the cases
Determine which open issues and completed cases need to be retained.
- 02
Map the fields
Compare statuses, owners, customer details and deadlines.
- 03
Review the history
After a later migration, spot-check messages, attachments and timestamps.
Check before switching
- Secure open deadlines separately
- Distinguish between internal and external messages
- Check knowledge articles and their access permissions
Individually. Together. Right for you.
Your starting point.
Your next step.
Free, Basic and Pro for every product. One EU Suite account connects your apps. You manage your selection and access in the Control Centre.
Plan preview · suggested price · Individual
Free
For getting started on your own
0,00 €0,00 €/ month
Free plan
- Your own service requests
- Personal case history
Basic
For your daily work
9,00 €7,50 €/ month
When paying monthly€90.00 with annual billing
- Structured case handling
- Templates and custom views
Pro
For more advanced workflows
13,50 €11,25 €/ month
When paying monthly€135.00 with annual billing
- Shared service queues
- Assignment and service reporting
Suggested prices include 19% VAT for Germany. The commercial feature allocation is planned; binding offers and available services are shown in the control centre. No purchase is made here.
Work together?
Team adds role and licence management. A 10% surcharge and at least three paid seats per product are planned. Your account type is set in your profile.
Multiple apps, one package
A good fit.
Compare suitable packages in the control centre before deciding.
Good to know
Before you
get started.
The key answers about EU Desk, your account and switching.
What is the difference between a case and an email?
A case connects the issue with its status, owner and history. This keeps the handling traceable, even across multiple replies.
Does a displayed deadline already guarantee an SLA?
No. Contractual service commitments and the settings required for them must be agreed separately.
Are the images of the final product?
The Desk catalogue images used are labelled as a development version. The required workflow should be reviewed before implementation.
Will my Zendesk history be imported in full?
An automatic migration from another provider is in preparation. Message types, attachments and deadlines require a separate migration review.
